1. The agreement

These Terms of Service (“Terms”) are an agreement between Evolved Tech Group Inc., a company based in Alberta, Canada (“we”, “us”), and the organization that signs up for LeaderSync (the “Customer”, “you”). By creating a workspace, starting a trial or using LeaderSync, you agree to these Terms. If you accept them on behalf of an organization, you confirm that you have authority to bind it.

Our Privacy Policy explains how we handle personal information and forms part of these Terms. If you have signed a separate written agreement with us for LeaderSync, that agreement prevails where it conflicts with these Terms.

2. Definitions

Service means LeaderSync: the AI agent, web app, email and other channels, meeting notetaker, and related features we provide.
Users means the people the Customer adds to its workspace or authorizes to use the Service, including people the agent contacts on the Customer’s behalf.
Seats means Users the Customer designates as members of its leadership team.
Customer Data means information submitted to the Service by or for the Customer and its Users, including messages, emails, meeting transcripts and the records the agent keeps.
Output means content the Service generates, such as replies, agendas, recaps and summaries.

3. The Service

We will provide the Service in accordance with these Terms and use reasonable efforts to keep it available, secure and working as described. We may improve and change the Service over time. If we remove a feature you rely on in a materially adverse way, we will tell you in advance where practical.

Features marked as “coming soon”, “preview” or “beta” are provided as they are, may change or be withdrawn, and are not covered by any service commitments.

4. Accounts and users

You are responsible for your Users and for everything done in your workspace, and for making sure your Users follow these Terms.
Keep sign-in methods secure and tell us promptly at support@leadersync.ai if you suspect unauthorized access.
You are responsible for any approvals you give in Microsoft 365 or other connected services, and for having the authority to add Users and their information to the Service.
The Service is for business use by people aged 18 or older.

5. Free trial

New workspaces start with a free trial of 14 days. No payment method is required to start. To continue after the trial, add a payment method and subscribe before it ends. If you don’t, the workspace is paused: the agent, the notetaker and scheduled routines stop, and Customer Data is kept as described in our Privacy Policy. Trials are provided as they are, without warranties or service commitments, and we may limit trials to one per organization.

6. Subscriptions, seats and billing

Price. Subscriptions are priced per Seat per month, as shown on our pricing page or in your order. Prices are in USD unless stated otherwise.
Seats. Only Users designated as leadership team members count as Seats. Other Users the agent works with do not.
Changes. Adding or removing Seats adjusts your subscription, and the change is reflected on your invoices, including any prorated amounts.
Renewal. Subscriptions renew automatically each billing period until cancelled. You authorize us and our payment processor, Stripe, to charge your payment method for each period.
Taxes. Fees exclude taxes. You are responsible for applicable sales, use, goods and services and similar taxes, which we will add where required.
Late payment. If a payment fails and isn’t fixed after we notify you, we may pause the workspace until it is.
Price changes. We will give you at least 30 days’ notice of a price increase. It applies from your next billing period after the notice.

7. Cancellation, suspension and termination

Cancelling. You can cancel at any time from the billing page in the web app. Cancellation takes effect at the end of the current billing period, and you keep access until then. Fees already paid are non-refundable, except where the law requires otherwise.
Suspension. We may suspend access, with notice where practical, if fees are unpaid, if your use breaches these Terms or creates a security or legal risk, or if required by law.
Termination. Either party may end these Terms if the other materially breaches them and does not fix the breach within 30 days of written notice.
After it ends. Access to the Service ends. You can export Customer Data during the retention period in our Privacy Policy, after which we delete it. Sections that by their nature should survive (including Customer Data, confidentiality, disclaimers, limitation of liability, indemnity and governing law) continue to apply.

8. Customer Data

You own your Customer Data. You give us a limited licence to host, copy, process, transmit and display it only as needed to provide, secure and support the Service, and as described in our Privacy Policy, including through our listed subprocessors.

We will not sell Customer Data, use it for advertising, or use it to train AI models. We may use aggregated, de-identified information about how the Service is used (for example, how many messages are sent) to operate and improve it.

You are responsible for the accuracy and legality of Customer Data and for having the rights and consents needed to submit it. You can export Customer Data at any time from the web app.

9. AI output

The Service uses artificial intelligence to generate Output. Output may be inaccurate, incomplete or out of date, and it is not legal, financial, tax, employment or other professional advice. You are responsible for reviewing Output and for the decisions you make using it, particularly decisions about people. As between us, you own the Output generated for you, subject to these Terms.

10. Meetings, email and consent

When you add a meeting to LeaderSync, a notetaker joins it to record and transcribe it. When you add Users, the agent may email or message them. You are responsible for:

telling meeting participants that the meeting will be recorded and transcribed, and obtaining any consent required by law, including from participants outside your organization;
not using the notetaker in meetings where recording is prohibited or where you lack the right to record; and
making sure the people you add expect to hear from the agent as part of their work, and that messages sent through the Service comply with applicable law, including Canada’s anti-spam legislation.

11. Acceptable use

You and your Users must not:

use the Service to break the law, infringe others’ rights, or harass, threaten or discriminate against anyone;
send unsolicited bulk messages, or use the agent to contact people who have no working relationship with you;
submit malware, or try to probe, disrupt, overload or gain unauthorized access to the Service or other customers’ data;
copy, reverse engineer or resell the Service, or use it to build a competing product;
try to make the agent bypass its safeguards, or use it to generate unlawful or harmful content;
submit payment card numbers, government identification numbers, health records or similar highly sensitive information unless it is genuinely necessary for your use of the Service; or
rely on the Service alone to make decisions that have legal or similarly significant effects on individuals.

12. Third-party services

The Service works with third-party services such as Microsoft 365, Microsoft Teams, Zoom, Google Meet and Stripe. Your use of those services is governed by their own terms. We are not responsible for third-party services, and changes to them may affect what the Service can do.

13. Confidentiality

Each party will protect the other’s non-public information that is marked confidential or should reasonably be understood to be confidential, using at least reasonable care, and will use it only to perform under these Terms. This does not apply to information that is public, already known, independently developed or rightly received from someone else. A party may disclose confidential information if the law requires it, after giving notice where allowed.

14. Intellectual property

We own the Service, including its software, design, agent instructions and documentation, and all related intellectual property. These Terms give you a right to use the Service during your subscription; they do not transfer ownership. If you send us feedback, we may use it without obligation to you.

15. Warranties and disclaimers

Each party confirms it has the authority to enter into these Terms. Except as expressly stated in these Terms, and to the extent the law allows, the Service is provided “as is” and “as available”, and we disclaim all other warranties and conditions, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not promise that the Service will be uninterrupted or error-free.

16. Limitation of liability

To the extent the law allows:

neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, even if advised of the possibility; and
each party’s total liability arising out of or relating to these Terms is limited to the fees you paid us for the Service in the 12 months before the event giving rise to the claim.

These limits do not apply to your payment obligations, to a party’s indemnity obligations, or to liability that cannot be limited by law.

17. Indemnity

You will defend and indemnify us against third-party claims arising from Customer Data, from your or your Users’ breach of sections 10 or 11, or from your violation of law. We will defend and indemnify you against third-party claims that the Service, as we provide it, infringes their intellectual property rights. The indemnified party must give prompt notice, reasonable cooperation and control of the defence.

18. Governing law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there, without regard to conflict-of-laws rules. The courts of Alberta have exclusive jurisdiction over any dispute arising out of or relating to these Terms, and each party submits to their jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

19. General

Changes to these Terms. We may update these Terms. For material changes, we will notify workspace owners by email at least 30 days before they take effect. Continuing to use the Service after that means you accept the updated Terms.
Notices. We send notices to the workspace owner’s email address. Send notices to us at support@leadersync.ai.
Assignment. Neither party may assign these Terms without the other’s consent, except to a successor in a merger, acquisition or sale of substantially all of its assets.
Force majeure. Neither party is liable for delays caused by events beyond its reasonable control, other than payment obligations.
Publicity. We will not name you as a customer without your permission.
Entire agreement. These Terms, with the Privacy Policy and any order, are the entire agreement about the Service. If any part is unenforceable, the rest stays in effect. A failure to enforce a right is not a waiver.
Language. The parties have requested that these Terms be drawn up in English. Les parties ont exigé que ces conditions soient rédigées en anglais.

20. Contact

Evolved Tech Group Inc.
Alberta, Canada
support@leadersync.ai